We offer free shipping and free returns as standard with all our deliveries.
Returns are free as long as you use our returns label - generated upon filling out our online returns form. You are welcome to send your bottle back to us via your own means, if you prefer, but unfortunately we are not able to cover this cost.
Our returns form can be found on your shipping confirmation email. Drop us an email if you can't see it and we will find it for you help@ffern.co.
To be eligible for a return, your main bottle box must be unopened and you should request a returns label within 14 days of receiving your bottle.
We have developed our sample model to make sure that trying out Ffern at home is hassle-free and easy.
Each delivery you receive will contain both a sample bottle and a main bottle box. This is in place for you to try each new fragrance in the comfort of your home, before deciding whether or not you wish to keep the main bottle each season.
If you find the fragrance isn't quite right for you, simply leave the seal on your bottle box unbroken, request a return label via our online returns platform (within 14 days of receiving your bottle), and send your bottle back to us for a full refund.
To be eligible for a return, your main bottle box must be unopened. The sample box on the outside is there so that you may try the perfume and decide if you like it.
We understand that not everybody would have finished the previous fragrance, or perhaps you may be away when the next bottle is due with you. Whatever the reason, we are happy to work around your needs. You are therefore always welcome to ‘opt-out’ of a season - this will stop you from being charged for one season, and you will not receive that season's fragrance. Need to skip a season's delivery? Simply drop us an email at help@ffern.co before the billing date for the upcoming season. The billing date is the 1st of each launch month (December, March, June, September).
By default, a refund will be added as credit to your ledger account, which will go towards your next bottle of Ffern. You can check your balance and reimburse credit at any time via the Ffern ledger portal.
If you’ve submitted a reimbursement and haven’t received a refund yet, first check your bank account again in a few days time - different banks have different processing times and it can sometimes take longer to show up in your account.
Still no luck? Please contact us at help@ffern.co and we will see if there is anything that may be causing a delay.
We only replace items if they are defective or damaged. If your bottle arrives damaged or faulty and needs to be exchanged, please send us an email at help@ffern.co and we will see what we can do.
If the order was a gift, then we would automatically refund the gift giver’s account upon receipt of the return.
Can’t find your returns form? Drop us an email and we will find it for you - help@ffern.co