Returns Policy

All Seasonal Returns are Free of Charge

We offer free shipping and free returns as standard with all our seasonal deliveries.

Returns are free for seasonal bottles as long as you use our returns label - generated upon filling out our online returns form. You are welcome to send your bottle back to us via your own means, if you prefer, but unfortunately we are not able to cover this cost.

Bottles received in an exchange or from the Ffern Archive are non-returnable.*

Our returns form can be found on your shipping confirmation email. Drop us an email if you can’t see it and we will find it for you help@ffern.co.

To be eligible for a return, your main bottle box must be unopened and you should request a returns label within 14 days of receiving your seasonal bottle. Once you have requested your label, you will have a further 14 days to return your fragrance.

By default, a refund will be added as credit to your ledger account, which will go towards your next bottle of Ffern. You can check your balance and reimburse credit at any time via the Ffern ledger portal.

Please note that any ledger member to return four fragrances in a row will be automatically removed from the ledger.

Our Sampling System

We have developed our sample model to make sure that trying out Ffern at home is hassle-free and easy.

Each seasonal delivery you receive will contain both a sample bottle and a main bottle box. This is in place for you to try each new fragrance in the comfort of your home, before deciding whether or not you wish to keep the main bottle each season.

If you find the fragrance isn’t quite right for you, simply leave the seal on your bottle box unbroken, request a return label via our online returns platform (within 14 days of receiving your bottle), and send your bottle back to us for a full refund.

To be eligible for a return, your main bottle box must be unopened. The sample box on the outside is there so that you may try the perfume and decide if you like it.

Please note, bottles received from the Ffern Archive or as an exchange will arrive with a sample but are non-returnable.*

Skipping a Season

We understand that not everybody would have finished the previous fragrance, or perhaps you may be away when the next bottle is due with you. Whatever the reason, we are happy to work around your needs. You are therefore always welcome to ‘opt-out’ of a season - this will stop you from being charged for one season, and you will not receive that season’s fragrance. Need to skip a season’s delivery? Simply drop us an email at help@ffern.co before the billing date for the upcoming season. The billing date is the first working day of each launch month (December, March, June, September).

Late or Missing Refunds

After we receive your return, we will add credit to your ledger account. You can reimburse credit at any time via the Ffern ledger portal.

If you’ve submitted a credit reimbursement and haven’t received a refund yet, first check your bank account again in a few days time - different banks have different processing times and it can sometimes take longer to show up in your account.

Still no luck? Please contact us at help@ffern.co and we will see if there is anything that may be causing a delay.

Exchanges

We only replace items if they are defective or damaged. If your bottle arrives damaged or faulty and needs to be exchanged, please send us an email at help@ffern.co and we will see what we can do.

Gifts

Gift purchases are non-returnable.

*Returns are accepted within 14 days for exchange and archive bottles if the outer postage box remains fully sealed and both the sample and main bottle are untouched.