To generate your free returns label you’ll need to complete our online returns form. This can be found through the “view my shipping status” page, which is linked to in the despatch email, sent out when your bottle was shipped. The title of this email is "Your Ffern parcel is on the way". If you can’t find the email, please check your spam inbox, as it can sometimes end up there.
Once you’ve filled out the return form, a free returns label will be sent to your email address. Simply print this out and attach it to your re-sealed box, before dropping this off at your local post office. We will then refund your account as soon as we have received and processed your return.