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Home
Winter 25
JUST LAUNCHED
Cinema
NEW
Podcast
Artists
Archive
Archive
Autumn 24
Summer 24
Spring 24
Winter 24
Autumn 23
Summer 23
Spring 23
Winter 23
Autumn 22
Summer 22
Spring 22
Winter 22
Autumn 21
Summer 21
Spring 21
Winter 21
Autumn 20
Summer 20
Spring 20
Winter 20
Autumn 19
Summer 19
Spring 19
Winter 19
About
About
How it Works
Sustainability
Our Ingredients
Fragrance Notes
Our Story
Our Noses
23 Beak Street
Help
Help
FAQ
Email Us
Press
Legal
Legal
T&Cs
Privacy Policy
Current Season:
Winter 25
Next release:
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Waiting List:
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Questions?
We’re here to help. Some of our most frequently asked questions are below:
Fragrance
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How do I make the scent last longer?
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Are your fragrances organic?
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How should I store my perfume?
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Is Ffern a natural perfume maker?
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Is Ffern perfume 100% natural?
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Is Ffern for men or for women?
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Can I try the perfume before I buy it?
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Are your fragrances vegan / cruelty-free?
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Why on the Solstice/Equinox?
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What is natural perfumery?
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Is Ffern fragrance pregnancy safe?
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What makes Ffern different?
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What is the difference between synthetic and natural perfumes?
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Does Ffern use phthalates?
Delivery
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Do you offer free delivery?
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Do you sell in stores?
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Can I send my bottle to a friend?
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When will I receive my order?
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Where can I view my order status?
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What countries do you deliver to?
General
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Do you offer gift packages?
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What is the Ffern archive?
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Can I buy a single bottle?
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Where can I try Ffern?
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Do you offer samples?
Returns
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Where is my nearest drop off point?
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When will I get my refund?
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How long do I have to return my bottle?
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How do I return my bottle?
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Where can I find my return label?
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How does Ffern account credit work?
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Do I get a full refund when I return my bottle?
Ledger
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What is the Ffern ledger?
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Can I buy an extra bottle this season?
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How can I leave the Ffern ledger?
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How do I change my delivery address?
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Can I skip a season?
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Is there a commitment when joining the ledger?
Billing
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Can I make any changes after billing day?
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Can I pay with Apple Pay?
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When will I be charged?
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Billing Policy
Waiting List
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How long do I have to wait?
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How do I leave the waiting list?
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What bottle will I receive when I first join the ledger?
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Will I remain on the waiting list if I don’t accept my invitation?
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