We’re here to help. Some of our most frequently asked Billing questions are below:
We will always send you a reminder email 1 week prior to billing day, giving you some time to update your shipping address and/or payment card details.
Once we take payment for the new release - on the first working day of March, June, September and December - we can no longer make any changes to your order.
You are welcome to skip the upcoming release at any point prior to being billed via our online portal, or by messaging the team. Once payment has been taken, the order is guaranteed to ship to the address we have on file for you.
Unfortunately, we’re no longer able to accept payment via Apple Pay. If you joined the ledger with an Apple Pay card, please add a new payment method in your online account.
We’re still able to accept existing Google Pay cards.
We apologise for any inconvenience this has caused!
We take payment for your first bottle of Ffern as soon as you join the ledger.
After this, your payment will be scheduled to come out during the first working week of each launch month:
Winter fragrance - launches on the Winter Solstice / billed during the first working week of December.
Spring fragrance - launches on the Spring Equinox / billed during the first working week of March.
Summer fragrance - launches on the Summer Solstice / billed during the first working week of June.
Autumn fragrance - launches on the Autumn Equinox / billed during the first working week of September.
The ledger can be thought of as a seasonal membership to our fragrances - we send a bottle of our seasonal fragrance to our ledger members four times per year, to be delivered on or around each Solstice and Equinox.
A space on the ledger costs . This covers one 30ml bottle, a smaller sample, all postage, packing and returns, the benefits of ledger membership - and sometimes something a little extra.
Your first bill comes out upon joining the ledger, and is the payment for your first Ffern fragrance. Depending on availability, this will either be the current season's edition or the next fragrance release - we will let you know which fragrance you will receive on the day you are invited to join the ledger.
Please note that there may be a wait between joining and receiving your first fragrance. We take payment upon joining either way, as this allows us to plan your bottle into production.
From then on, all future billing dates will be scheduled for the first working day of each launch month:
Winter fragrance - launches on the Winter Solstice / billed on the first working day of December.
Spring fragrance - launches on the Spring Equinox / billed on the first working day of March.
Summer fragrance - launches on the Summer Solstice / billed on the first working day of June.
Autumn fragrance - launches on the Autumn Equinox / billed on the first working day of September.
If you have any further questions, please be in touch at help@ffern.co