We’re here to help. Some of our most frequently asked Delivery questions are below:
Yes. We offer free delivery and returns on all Ffern bottles and candles. Delivery fees may apply to some Artefacts.
You will receive an email containing a link to track the status of your order - this email will come through as soon as your parcel is on its way. You can also access your order history and account details in the Ffern ledger portal at any time.
Our seasonal fragrances are shipped every Solstice and Equinox. At Ffern, we develop a new fragrance for each season. These will be sent out to the people on our ledger to coincide with the official launch dates on each Solstice and Equinox.
We will always do our best to send your bottles out at the start of the week leading up to the Solstice or Equinox, so that they arrive on or around the launch date. However, please be aware that the actual delivery date may fluctuate, depending on the specific season (e.g. Christmas is a very busy period, so we would expect some delays in the post office).
If you join the ledger after launch day and we happen to have available bottles for that season, we will send you the current fragrance. You can expect to receive your bottle 2-10 working days after joining the ledger.
You can update your shipping address for future deliveries in the Ffern ledger portal. If you have an outstanding order that you would like to update, please email help@ffern.co, and we’ll do our best to manage the change for you.
We are currently able to ship our fragrances to the following countries:
- United Kingdom
- The United States of America
- Canada
- Austria
- Belgium
- Denmark
- Finland (excluding remote/delivery surcharge zones)
- Germany
- Ireland
- Italy
- Luxembourg
- The Netherlands
- Spain (excluding the Canary Islands and the Balearic Islands)
- Sweden (excluding remote/delivery surcharge zones)
There will be no customs surcharges to pay on deliveries to any of the countries listed above.
Fragrances are classed as ‘dangerous goods’ by couriers, which means there are (currently insurmountable) postage restrictions when shipping them to countries not on the list above.
We hope to add to the list of countries we can deliver to in the near future, so do check back in with us soon!
Our fragrances and candles are available to try and purchase at theFfern store in Soho, London. We do not use any stockists.
Our production runs are very limited - we typically blend just one bottle for each person named on our ledger. Since opening our store, we blend one extra batch of fragrances exclusively for the Ffern shop.
Our shop address is: 23 Beak Street, London, W1F 9RS.