FAQs - The Ledger
We’re here to help. Some of our most frequently asked The Ledger questions are below:
The Ffern ledger is a list of names that we keep at the Ffern studio in Somerset. Each season, we make one bottle of fragrance (and sometimes a candle) for each person on our ledger. The ledger allows us to focus on the customers we already have, and to maintain the small batch production methods that we've been developing since our launch.
A space on the ledger costs £89 for a bottle of eau de parfum per season. If you're able to secure a space, this amount will be debited from your account the day you join, and on the first working day of every launch month from then on, until you decide to remove your name from the ledger.
There’s no minimum commitment involved - you could join for just one season if you liked.
Yes. If your name is drawn, you’ll also secure a place on the Ffern ledger – giving you access to our seasonal fragrances. These arrive 4 times a year, every solstice and equinox.
Deliveries include a sampling kit and if a fragrance isn’t for you, returns are free. Those on the ledger can leave at any time, or opt to skip the coming season.
At Ffern, we produce small-batch seasonal fragrances exclusively for the names on our ledger.
Since we only produce a very limited supply of perfume each season, we cannot guarantee you will be able to purchase any extra bottles.
That being said, please feel free to reach out to us after receiving your bottle, and we'll check to see if there are any remaining after all our ledger members have received theirs.
Want an extra bottle? Let us know: help@ffern.co
Ledger members are welcome to skip up to two deliveries a year.
We understand that you may not have finished the previous season’s fragrance, or perhaps you are going to be away when we’re due to release one of our fragrances. Whatever the reason, we are happy to work around your needs.
Skipping a delivery will stop you from being charged for one season, and you will not receive that season’s fragrance.
If you’d like to skip a season, you can do so via our online portal anytime before you are billed for that season's fragrance - billing day will always be during the first working week of each launch month (March, June, September & December).
The Ffern archive is a very limited collection of our past fragrances, kept in controlled storage at the Ffern HQ. Bottles from the archive are exclusively available to ledger members and can be purchased through the Ffern website. All archive bottles cost £89.
Please note that fragrances purchased from the Ffern archive cannot be returned.
Because we are committed to small batch production techniques, meaning that we blend our perfumes exclusively for the people on our ledger, we do not provide individual samples to send to non-ledger members.
That being said, we understand that buying perfume without trying it first can be worrying. This is why we always provide a sample vial with every parcel, separate to the sealed main bottle - this means you can return the larger bottle to us unopened for a full refund if you find the sample isn't quite right for you.
If you happen to be in London, you are now also able to try our fragrances from our Soho shop on 23 Beak Street.
You are welcome to close your space on the ledger at any time, however we ask our members where possible to notify us of intent to cancel with one season’s notice, to allow time to pass on their space to someone else and to help eliminate waste. Members can leave the ledger via our online portal.
If you’re not ready to receive an upcoming order, you can also request to skip a season via the portal.
Please note - if you have an outstanding order, you will not be able to close your ledger space until you receive your fragrance.