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Spring 23
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FAQ > Returns

How do I return my bottle?

You can use the Ffern returns platform to generate a free returns label for your bottle. To access the platform, you'll need a unique link. You can visit our returns page to obtain this link.

Once you’ve filled out the return form, a free returns label will be sent to your email address. Simply print this out and attach it to your re-sealed box, before dropping this off at your local post office / delivery point. We will then refund your account as soon as we have received and processed your return.

Please note, bottles received through Golden Tickets are non-refundable.

Read our full returns policy here.

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