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FAQ > Returns

How long do I have to return my bottle?

At Ffern, we operate a 14-day return window.

The natural ingredients used in our fragrances evolve differently when kept at different temperatures. While in the Ffern studio, we can ensure that all our fragrances are kept in highly controlled storage conditions and that all our bottles are consistently the same. Once we send them out - and it goes beyond 14 days - we cannot be sure of the temperature that the fragrance has been kept at and how it might have evolved. We therefore would not be able to offer the fragrance to another ledger member.

If you aren't going to be home when a delivery is due, please let us know in advance and we will hold your delivery back until you return.

Read our full returns policy here.

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