Ffern returns are arranged via the Ffern returns platform. Your unique returns platform link can be found in your shipping confirmation email. This should have been sent to your account email address when your parcel was put in the post.
Return labels are available to download for up to 14 days after the receipt of a perfume. We keep the returns period short to ensure that our archive stock remains consistent across the batch; it's important that no bottle spends too much time outside of controlled conditions, or it may start to evolve in ways the the rest of the archive does not. We hope you understand our position on this - and please be reassured we will do everything we can to make the returns process as hassle-free as possible.